Maranatha Frequently Asked Questions
Tuesdays
Cut off will be Fridays of each week at 4:00pm.
NO
Packages will only be held for 10 days
Your account’s manager will be sending you every Friday a packing list of everything that we receive under your name. You will be responsible to check all tracking numbers and match them with your orders. If it is not on your packing list, we didn’t receive it and you will have to contact your provider.
Our office is located In a shopping center and sometimes such shipping providers can deliver at the wrong office. If your package is not received you must contact AMAZON, UPS, USPS.
All packages without a name will be rejected.
You can, yet we will strictly go by only tracking numbers that were received. Sometimes accounts managers are overloaded with packages and simply don’t have the time to check what you are sending therefore you are responsible to check the packing list. MARANATHA CARGO will not be responsible for packages ordered that are not received, therefore is highly important you check what each account’s manager is sending you of what is being received.
Answer will always be strictly the same 3-4 weeks from the Tuesday it shipped.
As soon as you receive your packing list on Friday everything on that packing list will be shipped the following Tuesday.
Please contact your accounts’ manager strictly during business hours only!
Monday- Friday 9:00 am -5:00 pm Miami time
Please keep in mind every account’s manager work diligently and try to strive in every way possible to serve you. Yet, they also have family, spouses, young children etc. Please be considerate of the time difference between MGA and MIA. Many of them can’t silence their phones because of any emergency that may arise with their family members.
Accounts manager will only be responding to TEXTS made between Monday- Friday 9:00 am -5:00 pm NO EXCEPTIONS! Any messages after 5:00pm Miami time is off limits.
MANAGUA, MASAYA, BOACO …………………………………ANNA
CARAZO, CHONTALES …………………………………………MARTHA
ESTELI, JINOTEGA, LEON………………………………………CAMILO
MADRIZ, MATAGALPA……………………………………………JOE OCOTAL, SAN
CARLOS………………………………………….MARIANE
CHINANDEGA, MASAYA………………………………………….BERMAN
RIVAS (SJDS), GRANADA, BLUEFIELDS………………………XOCHI
TRACKING NUMBER
DESCRIPTION
Altamira, de la Vicky 2c al sur , 1c arriba # 255
– Alcoholic beverages
– Animal products, non-domesticated (ex. mother of pearl inlay, snakeskin watchband, furs)
– Biological substances such as specimens
– Dangerous goods
– Electronic cigarettes
– Firearms and weapons and or ammunition
– Gold or other precious metals, jewelry
– Tobacco
– Fireworks
– Perishables
– Bank bills, notes, or currency (other than coin)
– Marijuana, including marijuana intended for medicinal use
– Pornographic materials
– Passports, credit cards, (various names under one account)
Although a drone is not prohibited in US shipping laws it is restricted in Nicaragua Laws
Therefore, drones can’t be shipped since its illegal in Nicaragua
Yes, if ALL documents or credit cards, have ONLY one name (your name)
They can be shipped for a fee of $25.00 (for custom’s declaration)
Yes, vitamins and protein shakes are considered supplements that are charged by LB
As soon as you receive your online bill, your invoice states when you can pick up and where to call in Nicaragua.
It is best to schedule a pickup appointment with JHAN @ 5775-6130
Yet, Managua office is open Monday – Friday
From 9:00 am -4:00 PM
Closed for lunch from 12:00pm -1:00 pm
NO! unfortunately, we do not accept cash payments only online or through ZELLE
Minsa will charge you $50.00 per medication plus they need proof of USA doctor’s prescription.
